FAQ
ABOUT
What is Saw Palmetto Oil?
Saw palmetto is a low-lying plant that produces fruit the size of an olive with a pit inside which is packed with health benefits. The berries are picked, dried, powdered, and extracted into the oil form through our Co2 extraction.
Where are saw palmetto berries grown?
The Saw Palmetto plant is native to the Southeast region of the US and is especially abundant in Florida.
FUN FACT: We have Saw Palmetto on our farm and use our own berries as well as from local farmers.
Why should I take Saw Palmetto Florida over other brands?
Saw Palmetto Florida, LLC produces 100% pure saw palmetto liquid extract. Our oil contains 93-95% fatty acids in a 320mg. soft gel, which is the fastest delivery system to your bloodstream.
What is the difference between ProstateRX and Saw Palmetto Florida?
ProstateRX and Saw Palmetto Florida, LLC are the same company.
ORDER
How can I order online?
Our website offers you many ways to order our product online. You can order online by clicking the “ORDER NOW” button which will direct you to a page where you can fill out your information. We do recommend creating an account to withhold all your orders.
FUN FACT: You can click any of the bottles that are shown together to also get to the order page.
PRODUCT
Is your product Vegan/Vegetarian?
Yes, our product is Vegan.
Is your product Gluten-Free?
Yes, our product is Gluten Free.
What are the soft gels and do they contain any additives or fillers? Do you add any chemicals or irradiate the berries or product?
This means that you are getting 100% pure saw palmetto extract.
What does Supercritical CO2 mean?
Supercritical CO2 extraction is the process of separating components from the plant and producing a pure, clean, and safe product using solely CO2. The FDA has labeled CO2 safe for extractions as it also kills microbial bacteria, molds, and mildews during the process. CO2 extraction is appealing to the food and beverage and medical industries because it is guaranteed there is no residual solvent present on the product.
How long is the product good for?
We do put an expiration date on every bottle we ship out. Saw Palmetto has over a 3-year shelf life.
Why do you only offer a 6-month or 1-year supply? Why not a 1-month supply?
In order to see and feel results from taking our product, you would need to take it for at least 6 months. Taking the product for only a month wouldn’t offer the same results.
Where should I store my Saw Palmetto soft-gels?
Store in a cool, dry place at 60-75F.
Is your 320 mg of liquid soft-gels stronger than the 580 mg to 900 mg 2-piece powdered capsule, or hard tablets?
Yes, our Saw Palmetto oil is 10 times stronger.
SHIPPING
Where do you ship?
We ship world-wide.
What is the shipping cost?
We offer FREE SHIPPING within the U.S. and offer real-time shipping rates for international orders.
How quick is shipping?
We pay for 2–3-day shipping if you are ordering within the US and a tracking number is sent to your email. **Shipping has been taking longer due to COVID.
-Internationally?
We estimate international shipping to be up to 2 weeks depending on your location it may be less or more. **Shipping has been taking longer due to COVID.
Can I update my shipping address?
Yes, you can update your shipping information in your account.
Is it okay that my billing and shipping address are different?
Yes, if you have a different shipping address there is an option in the checkout to list your shipping address.
ACCOUNT INFORMATION
Do I need to create an account to purchase?
No, however, there are benefits to creating an account. Having your order information under “one roof” makes it easier to track your orders and process your orders quickly.
Can I change my email on my account?
Yes! If you change this, the website will send you an email at your new address to confirm it. If it is not received remember to check your spam folder as system-generated email sometimes ends up there.
The new address will not become active until confirmed.
How to change my password?
Simply login to your account and click on Account Details.
BILLING
When will I be billed?
While Saw Palmetto Florida, LLC secures an authorization for a charge on the buyer’s credit card right away but won’t actually charge the card until we ship the order.
How can we charge less than retail chain stores, wholesale clubs, and the Internet?
Saw Palmetto Florida, LLC is a vertically integrated company that grows, harvest and processes premium saw palmetto berries. We then produce our own 320mg. liquid-filled soft gels under our trademark. Unlike buying from a retail store that mark up their product put to 75%, we don’t have a middleman and you are buying directly from us, the costs aren’t added on.
CANCELS & RETURNS
How can I cancel my purchase?
You can call right away if you would like to cancel. Unfortunately, once shipped we cannot cancel your order.
What is your return policy?
Because you are purchasing a nutraceutical product, we do not offer a return policy.
GENERAL QUESTIONS
How many days before I run out should I reorder?
We recommend ordering 2 weeks before running out if you are within the U.S. and 1 month before running out if you are ordering from outside the U.S. in order to make sure you get the product in time, in case of shipping delays.
When should I take my vitamin?
- Take 1 soft gel after a meal; preferably dinner!
*Note: All men over 40 – should get a PSA Test (1) every year.
How many capsules should I take?
The recommended serving size is 1 soft gel daily.
Won’t the Soft-gels be fresher if I buy them monthly?
Whether our soft gels are a month or a year old, Saw Palmetto Florida has the quality and stabilized shelf life of over 3 years, which are laboratory-tested.
Is it true that I am buying direct, and that you are the growers and manufacturers of Saw Palmetto Florida?
Yes, we are a part of every step in the process. From using the berries on our own farm to cleaning, drying, grinding, and extracting.
What should my PSA level be?
Your PSA level should be 4 or less.
Who tests your product for quality?
The laboratory which handles all of Saw Palmetto Florida’s independent testing is located in South Carolina and is an FDA-approved laboratory. All of Saw Palmetto Florida’s soft gels are batch tested, numbered, and dated with an expiration date for consumer safety. Each order has guaranteed potency with an inspectors label inside every box of Saw Palmetto, with a score of 91-95% fatty acids or greater.
How long have you been in business?
Saw Palmetto Florida, LLC has been in business since 1994. Our family has owned and operated the company for 5 years.
Can I buy Saw Palmetto Florida at Retail Stores?
No, we are a mail-order company selling direct to consumers only.
There is nothing wrong with me now, why should I take Saw Palmetto?
Saw Palmetto liquid filled 320mg. soft gels are recommended to maintain a healthy prostate.
Do I need to change my eating habits?
Yes, caffeine, coffee, liquor, tea, cola, chocolate, and fatty foods such as red meat should be omitted or dramatically reduced from your diet, according to studies.
